Last modified: 13:20:27 23-Jan-2009
A readable account of the successful application of Deming's management approach in several very different organizations. These include public power utilities, health care providers, regional government, the United States Navy, Bridgestone Tire Company, and a metalurgical products company. A separate chapter is devoted to the subject of performance appraisals and the idea that these commonly promoted evaluations are actually more harmful than beneficial - a conclusion which matches the presentation in Alfie Kohn's book quite well.
Last modified: 13:20:27 23-Jan-2009